Auto Dealers

Registration

• What is required to register with your auction?
• How can I see which auctions I'm registered with?
• How Do I Register Online?
• Who can I contact with registration questions?
• Do I have to have Auction Access to Register?
• I have Auction Access. How can I register online?

Buyers

• Auction Access Membership Fee
• Is there a fee for buying online?
• Who should be contacted regarding sales questions, including fees?
• What inspection options do you have?
• Are buyers required to purchase an inspection if buying online?

Sellers

• What are the post sale options for inventory that did not sell through Simulcast?
• Who is authorized to sell through your auction?
• Do you take donation vehicles?
• What services do you offer that will help me improve the value of my inventory?
• When will I receive payment once my inventory sells?
• Who should I contact for post-sale requests?

Payments & Titles

• Can I get title absent report?
• Do you deliver titles?
• If a vehicle is purchased Title-Attached, how long does the seller have to produce it before I can return the vehicle?
• Which floor plan companies do you use?
• What is the penalty for late payments?
• If I purchase a vehicle online, when do I have to pay?

Transportation

• Is there an after-hours contact?
• What is the cost for pickup/delivery?
• What is the geographical radius of your pickup/delivery service?
• Who should I call to make pickup/drop off arrangements?
• Can security issue a gate pass after hours?
• What are your gate hours for pick-up/drop-off?

Arbitration

• What is the time period to arbitrate a vehicle purchase if buying in person, or online?
• Do you follow NAAA Arbitration Polices?